Privacy Policy
Hebei Hedelong New Material Technology Co., Ltd. is committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: January 1, 2025
Data Collection Scope
We collect personal information only when you voluntarily interact with us through our website inquiry forms, quotation request forms, or direct contact channels. The information we may collect includes:
Contact Information
- Full name and job title
- Business email address
- Phone or WhatsApp number
Business Information
- Company name and country
- Project specifications and requirements
- Estimated order volume or timeline
Note: We do not automatically collect sensitive personal data, financial information, or tracking cookies without your explicit consent.
Data Usage Purpose
Any information you provide to us is used exclusively for legitimate business communication and follow-up purposes. We strictly limit the use of your data to the following scenarios:
Responding to Your Inquiries
To reply to your product questions, quotation requests, and technical inquiries submitted through our website forms.
Business Follow-Up & Order Processing
To follow up on ongoing negotiations, provide product specifications, shipping coordination, and after-sales communication related to your orders.
Technical & Commercial Support
To send relevant product documentation, certification files, and technical data sheets that you have specifically requested.
We do not use your information for unsolicited marketing campaigns, advertising profiling, or any purpose unrelated to your submitted request.
Confidentiality Commitment
Hebei Hedelong treats all customer-submitted information with the highest level of confidentiality. We make the following binding commitments regarding the protection of your data:
No Third-Party Disclosure
Your personal and business data will never be sold, rented, or disclosed to any third-party companies, individuals, or organizations without your explicit written consent.
Secure Data Storage
All submitted information is stored in protected internal systems with restricted access, accessible only to authorized personnel directly involved in your inquiry.
No Unauthorized Internal Sharing
Your information is not shared between internal departments unless directly required to fulfill your business request, such as logistics or technical support.
Retention Period
Data is retained only for the duration necessary to complete the business relationship. Upon closure of a business relationship, data may be securely deleted upon request.
In the event of any legally mandated disclosure by governmental or regulatory authorities, we will inform you to the maximum extent permitted by applicable law before complying with such requirements.
Your Data Rights
You retain full control over any personal information you have shared with us. At any time, you may exercise the following rights by contacting our team directly:
Right to Access
You have the right to request a copy of all personal information we hold about you, including how and when it was collected.
Right to Correction
If any information we hold is inaccurate or outdated, you may request that we correct or update it promptly. We will action your request within 5 business days.
Right to Erasure
You may request the permanent deletion of your personal data from our records at any time. Upon verification, we will securely remove all associated information within 10 business days.
Right to Withdraw Consent
If you no longer wish to receive any business communications from us, you may withdraw your consent at any time and we will cease all contact immediately.
Exercise Your Rights
To submit a data access, correction, or deletion request, contact our data protection team directly.
This Privacy Policy is effective as of January 1, 2025 and applies to all information collected through the Hedelong website and associated inquiry channels. We reserve the right to update this policy at any time. Continued use of our services constitutes acceptance of the current policy.
For questions, please contact: info@hedelong.com