Terms of Service

Section 01

Scope of Cooperation

These Terms of Service ("Terms") apply to all commercial transactions, supply agreements, and technical cooperation between Hebei Hedelong New Material Technology Co., Ltd. ("Hedelong," "we," "us") and any purchasing party, project engineer, system integrator, or trade entity ("Client," "you") engaging in procurement of our water treatment products and related services.

Applicable Products & Services

FRP pressure vessels and filtration tanks (residential and industrial series)
RO membrane housings (2.5" - 8" flanged and threaded types)
Brine tanks, dosing tanks, water storage tanks, and distribution assemblies
Softeners, filtration accessories, diaphragm valves, and control units
OEM/ODM customization services and related technical support

By submitting a purchase inquiry, confirming a pro forma invoice, or executing a formal sales contract, the Client acknowledges and agrees to be bound by these Terms. These Terms shall supersede any conflicting terms stated in the Client's own purchase documents unless a separate written agreement is signed by both parties.

These Terms are subject to change. The version in effect at the time of order confirmation shall govern that specific transaction. Clients are encouraged to review Terms prior to each order cycle.

Section 02

Order Rules

MOQ

Minimum Order Quantity

Standard Products

MOQ is 1 units per SKU for standard FRP tanks and membrane housings from our existing product catalog. Mixed SKU orders are acceptable provided total order value meets the minimum threshold.

Custom / OEM Products

MOQ for customized products (color, dimension, port configuration) is negotiated case-by-case and confirmed in writing prior to production commencement. Typical OEM MOQ starts at 100 units.

Orders below MOQ may be accepted at Hedelong's discretion and may incur a small-batch surcharge. Please contact our sales team to discuss your requirements.

Payment

Payment Terms

T/T

Bank Wire Transfer (T/T) -- Standard

30% deposit is required upon order confirmation to initiate production scheduling. The remaining 70% balance must be paid in full before shipment release or upon presentation of shipping documents (BL/Airway Bill), as agreed in the sales contract.

L/C

Letter of Credit (L/C) -- Large Orders

Irrevocable L/C at sight is accepted for orders exceeding USD 50,000. L/C terms must be pre-approved by Hedelong's finance department. All bank charges outside China are to be borne by the Client.

All transactions are denominated in USD unless otherwise specified. Hedelong reserves the right to suspend production or withhold shipment in the event of delayed or incomplete payment.

Delivery

Lead Time & Shipping

Order Type	Production Lead Time	Remarks
Standard In-Stock Items	3 - 7 business days	Subject to inventory availability
Standard Made-to-Order	15 - 25 business days	Commences after deposit received
OEM / Custom Orders	30 - 45 business days	Includes tooling & sampling phase

Default Incoterms is FOB Tianjin / Qingdao unless otherwise negotiated. Hedelong can arrange freight forwarding (CIF/CFR) upon request; freight costs will be quoted separately. Delivery timelines are estimates and may be affected by force majeure events, port congestion, or raw material supply disruptions.

Section 03

Customization Terms

Sampling

Sample Fees & Approval Process

All custom and OEM projects require a formal sampling phase before mass production commences. This process ensures dimensional accuracy, material compliance, and performance standards are met and mutually approved.

Sample Fee

Charged at cost price plus 20% tooling overhead. Quoted individually for each project.

Refundable Condition

Sample fees are fully deductible from the first mass production order exceeding the agreed MOQ.

Approval Timeline

Client must provide written approval or revision feedback within 14 days of sample receipt.

If the Client requests revisions after initial sample production, additional sampling fees may apply. Hedelong will provide a revised quotation for Client approval before proceeding.

Tooling

Mold & Tooling Ownership

Client-Funded Molds (Full Payment)

When the Client fully funds the mold development cost as stated in the OEM agreement, the mold is considered the Client's property upon completion of three consecutive mass production orders. Hedelong retains physical custody and maintenance responsibility for molds used in our facilities for a minimum of 3 years from the last production run.

Hedelong-Funded Molds (Shared Development)

In cases where Hedelong subsidizes or co-funds mold development, all tooling and molds remain the exclusive intellectual property of Hedelong. The Client holds a non-exclusive production license tied to the commercial agreement and forfeits production access upon contract termination.

Mold Transfer

Physical transfer of client-owned molds to a third-party manufacturer requires 60-day written notice to Hedelong and full settlement of any outstanding invoices. Hedelong reserves the right to charge a reasonable disassembly and handling fee for mold release logistics.

Section 04

Quality & After-Sales

Inspection

Goods Inspection & Acceptance

All products undergo internal quality inspection at Hedelong's facility prior to shipment, in accordance with ISO 9001:2015 quality management protocols. Pre-shipment inspection (PSI) by a third-party agency (e.g., SGS, BV, TÜV) can be arranged at the Client's expense upon request.

Client Acceptance Procedure

1. Upon receipt of goods, the Client shall inspect all items within 7 calendar days ("Inspection Period").
2. Any claims for shortages, visible transit damage, or specification non-conformance must be submitted in writing within the Inspection Period, accompanied by photographic evidence and packing list comparison.
3. Failure to submit a written claim within the Inspection Period shall constitute unconditional acceptance of the shipment.
4. Transit damage claims must be filed with the carrier and cargo insurer by the Client. Hedelong will provide supporting documentation as reasonably required.

Warranty

Product Warranty

✓ What is Covered

Manufacturing defects in materials or workmanship
Structural failure under rated working conditions (≤150 psi / 10.5 bar, 1-48°C)
Premature material degradation within the warranty period

✗ What is Excluded

Damage from improper installation or operation beyond rated specs
Unauthorized modifications or repairs by third parties
Normal wear and consumable components
Damage caused by incompatible chemicals or media

Standard Warranty Period

12 Months

From date of shipment

Extended Warranty (Optional)

Up to 24 Months

Available with service agreement

Remedy Offered

Replace / Credit

At Hedelong's discretion

Warranty claims must include product serial number, proof of purchase, and detailed description with photographic documentation of the alleged defect. Hedelong's technical team will evaluate and respond within 10 business days of claim receipt.

Section 05

Liability & Dispute Resolution

Liability

Limitation of Liability & Breach

Each party's liability arising from or in connection with these Terms shall not exceed the total invoice value of the specific order giving rise to the claim, except in cases of fraud, gross negligence, or willful misconduct.

Client Breach -- Default Events

Failure to remit deposit within 5 business days of order confirmation
Failure to pay the balance before the agreed shipment date
Cancellation of a confirmed order after production has commenced

Consequences: Hedelong reserves the right to retain the deposit as liquidated damages, suspend production and future orders, and/or pursue additional compensation for provable losses including materials and labor costs.

Hedelong Breach -- Default Events

Failure to deliver conforming goods within the agreed lead time (excluding force majeure)
Delivery of goods with material defects not remedied within the warranty provisions

Consequences: The Client may claim a pro-rata price reduction, request replacement goods, or receive a credit note. Hedelong shall not be liable for indirect, consequential, or loss-of-profit damages.

Force Majeure: Neither party shall be held liable for delays or non-performance caused by events beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, port strikes, or significant raw material supply disruptions. The affected party must notify the other in writing within 5 business days of the force majeure event occurring.

Dispute

Dispute Resolution Process

1

Negotiation (Mandatory First Step)

In the event of any dispute, claim, or disagreement arising from or related to these Terms or any order, both parties shall first attempt to resolve the matter through good-faith negotiation. A formal written notice must be served to initiate this process. Parties shall respond within 15 business days.

2

Mediation (Optional)

If negotiation fails within 30 days, either party may request non-binding mediation through a mutually agreed commercial mediation body before proceeding to arbitration.

3

Arbitration (Binding)

Unresolved disputes shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC), with the seat of arbitration in Beijing, China. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

Governing Law

People's Republic of China

Arbitration Body

CIETAC, Beijing

Proceeding Language

English

Award Type

Final & Binding